Numbed by Abundance

Lewis Goldberg
07/07/2003

The company for which I work hosted a luncheon today at a local restaurant for all the employees at our branch. A Mexican restaurant, it featured the usual combination of pre-meal nachos and salsa, awkward service, and wonderfully filling food. Thinking that the luncheon fajita platter would be a scaled-back version of the huge dinner offering, I ordered that, plus an iced tea, and settled into a holding pattern of shop-talk, peppered by sports stories.

When the plate arrived, I hastily made room for the larger than expected dish. Once set before me, I realized that the customary side of tortillas were missing, to which my neighbor remarked, "don't forget about the meat, now!" Oh, goodness...he was right. Though the plate before me was large enough to constitute a meal for one-and-a-half all by itself, all it had on it was beans, lettuce, and various toppings such as pico de gallo, guacamole, and other treats. In a few minutes, the waiter showed up with the rest of the feast.

I was treated to a sizzling platter of seasoned meat strips, mixed with bell peppers and onions, which also, on its own, could have fed more than one hungry person. Along with that, oddly enough, only three tortillas - the soft taco size. [I'd have needed a whole bag to do the meal justice.] This would all be well and good, except for not understanding how they could serve all that food for $5.95. If I Super-Size my McDonald's® Value Meal, I come fairly close to that price, and for a fraction of the food.

I could have owed all this up to a fluke by the chef - maybe he goofed and scooped a dinner portion by accident. Good theory, except that the man on my right had the same dish served in the same abundant manner. Add to that the man on my left who had a seven-dollar seafood salad that had what looked like, easily, fifteen dollars worth of fish piled on it. Is this a restaurant going out of business? No - it's owned by a successful entrepreneurial family with a couple of restaurants, who have to operate in a competitive environment. That's what drives companies to seek the best prices on the best foods to satisfy their customers, and in this situation, everyone wins.

Why all this talk of food in what is usually a socio-political commentary column? The same principles can be applied to any type of commerce. How starkly this scenario differs from that seen when government gets involved in trade issues - where shortages, poor service, and nonsensical rules written by detached, underpaid lunatics are the norm. I'll just mention two acronyms to complete the picture: VA, and USPS. 'Nuff said.


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